Our Work

Decades of Experience Paired with Innovative Outreach Solutions

The team at Civic Operations Group has conducted programs throughout the continental United States for the last 20 years. During the COVID-19 pandemic, COG rapidly pivoted and adapted its model and experience to respond to the sudden and immense need for information, resources, and assistance in communities across the nation. COG quickly deployed remote and in-person teams to help connect residents to critical life-saving resources. See highlights of outreach conducted in response to this global crisis. 

Case Study:

New Jersey Property Tax Relief

 In partnership with the State of New Jersey and the Department of Treasury and Taxation, Kivvit and the Civic Operations Group are working to deliver tax relief to residents across the state. The program is a $12M statewide operation, with $6M dedicated to layered media efforts and $6M to targeted, in-person outreach. Spanning eight counties and 72 municipalities, in the first few weeks of the program, the Civic Operations Group team has made an immense impact across the state. 

697,617 Doors Knocked

79,496 TAX RELIEF CONNECTIONS

316 STAKEHOLDERS CONTACTED

104 COMMUNITY EVENTS

Case Study:

Wisconsin Community Climate Engagement 2023

In partnership with the Wisconsin Conservation Voters (WCV), Forward Together Wisconsin (FTW), and the City of Madison, WI, the Civic Operations Group (COG) is working to provide clean energy incentives to residents across seven different municipalities in Madison and Milwaukee suburbs with plans to expand. 

75,955 DOORS KNOCKED

1,428 YARD SIGNS

1,090 Shifts Deployed

9,597 Engagements

6,670 INCENTIVES SHARED

48%

of conversations resulted in a resident wanting information about a specific resource 

Case Study:

D.C. Stay Housing Relief Program (JULY 2021 - SEPTEMBER 2021)

DC Led the nation in rental assistance disbursement

The COG team contacted 26K people in targeted neighborhoods with highest-ranking needs to ameliorate the rent burden faced by low-income households due to the economic impact of the public health emergency.

Case Study:

New Jersey Department of Health COVID-19 Community Corps (MAY 2021- DECEMBER 2021)

Our team provided relevant vaccination information, helped combat misinformation, scheduled vaccine appointments, followed-up on second doses, and connected residents to critical resources.

797,699 DOORS KNOCKED

709,600 HIGH TRAFFIC ATTEMPTS

10M+ Calls and Texts

81%

of residents who identified as unvaccinated in the first wave of outreach had gotten vaccinated or were interested in signing up by the second contact.

In The News:

Case Study:

Prince George's County Vaccination (APRIL 2021- JULY 2021)

Our team in close cooperation with Prince George’s County, executed a large-scale community outreach effort with an emphasis on organizing in ten high-priority zip codes with the most significant barriers to vaccinations. 

547,903 TEXT MESSAGES

267,210 DOORS KNOCKED

1.3M+ PHONE CALLS MADE

The outreach created multiple positive news cycles over the course of the program, illustrating the great work leadership in Prince George’s County was doing to protect their community and provide vital resources. 

In The News:

70.1%

of residents 12 and older receiving at least one vaccine, surpassing their original goal of 60%.